Service Agreement

Melton Auto Finish – Service Agreement

By booking or receiving services from Melton Auto Finish, you (“Customer”) agree to the following terms and conditions:

1. Service Scope

Melton Auto Finish agrees to perform automotive detailing services as selected by the Customer. Results may vary depending on the condition of the vehicle.

2. Pre-Existing Conditions

Customer acknowledges that:

  • The vehicle may have pre-existing damage, including but not limited to scratches, dents, paint defects, stains, or worn surfaces.

  • Melton Auto Finish is not responsible for identifying or documenting all pre-existing damage prior to service.

3. Limitations of Results

Customer understands that:

  • Some stains, odors, pet hair, or contaminants may not be fully removable.

  • Deep scratches, paint damage, or permanent defects cannot be corrected through standard detailing services.

4. Liability Disclaimer

Melton Auto Finish is not liable for:

  • Damage resulting from pre-existing conditions

  • Normal wear and tear revealed during cleaning

  • Failure of aged or deteriorated materials (e.g., trim, upholstery, clear coat)

Maximum liability, if applicable, is limited to the total cost of the service provided.

5. Customer Responsibilities

Customer agrees to:

  • Remove all personal belongings prior to service

  • Disclose any known issues (loose trim, electrical problems, sensitive areas)

  • Provide safe access to the vehicle

Melton Auto Finish is not responsible for lost or damaged personal items left in the vehicle.

6. Weather & Mobile Service Conditions

For mobile services:

  • Services may be rescheduled due to weather conditions (rain, extreme heat, etc.)

  • Customer agrees to provide a safe and suitable working area

7. Payment Terms

  • A deposit may be required to secure an appointment

  • Full payment is due upon completion of service unless otherwise agreed

  • Accepted payment methods will be provided at time of booking

8. Cancellations & No-Shows

  • Deposits may be non-refundable for late cancellations or no-shows

  • Rescheduling must be done with reasonable notice

9. Satisfaction Policy

If Customer is not satisfied:

  • Concerns must be raised within 24 hours of service completion

  • Melton Auto Finish will be given the opportunity to address the issue

10. Agreement Acknowledgment

By booking or receiving services, Customer acknowledges they have read and agreed to this Service Agreement.

Melton Auto Finish